FAQ

SET UP AND GAME PLAY

Q: How do I setup the SuperDeker?

A: Click here to watch the setup video.

Q:  How to Reset the High Score?

A:  Simply hold down the YELLOW BUTTON for several seconds until the scoreboard reads HOLD then keep holding until it reads DONE.  This will reset the high score for the current game mode that you are in.

Q: My SuperDeker won’t go to sleep after ten minutes.  How do I fix this?

A:  A SuperDeker will turn off after 10 minutes of non-use automatically.  If a puck is left on one of the sensors, the SuperDeker will not go to sleep.  Please take the puck off the game when finished.

Note:  In high static areas like basements in the wintertime, the SuperDeker may turn on by itself without the puck even touching the game.  This is due to static electricity.  The static electricity can start a game cycle.  This is rare but not an issue.  It will not harm the game.  A customer can simply unplug the game, and it will not start due to static electricity. 

Q: Is this just for little kids, or is it helpful for older kids as well?

A: The SuperDeker can be enjoyed by players of all ages.

Q: Do you have concerns that this will reinforce bad 'heads down hockey' habits? Or, can you view the light okay with peripheral vision?

A: The SuperDeker game is a top-notch training tool.  The person using the SuperDeker has options when it comes to how they train. They may want to keep the bands on or take them off depending on what that person is looking to work on. Same thing with keeping your head up. You would follow the same thought process as your other stickhandling training and would want to keep your eyes up as much as possible. Sometimes when you just want to have fun and maybe set a new high score, you can concentrate more on the lights and the puck rather than your peripheral vision. Once you get really good, you'll be able to break high scores even with your eyes up.  Looking into a mirror while playing will aid in heads up training.

Q: What type/brand of stick would you suggest to use with this? 

A: You can use any brand hockey stick with a ABS blade - do not tape the blade as it will leave scuff marks on the board.

Q: Can you use a stick that has been taped?

A: Tape will not hurt the surface of the SuperDeker, but you notice some residue from any tape that will periodically need to be cleaned.  White tape is acceptable and won’t leave marks on the board, but it will still leave some adhesive residue.  Black tape will definitely leave adhesive residue and scuff marks on the SuperDeker playing surface.  We recommend the WrapAround product from one of our partners which comes in black and white.  Read below on how to clean your SuperDeker.

Q:  Can you use a stick that has stick wax (e.g. Howie’s Hockey Stick Wax)? 

A: Wax will not hurt the surface of the SuperDeker, but you notice some residue left on the surface that will periodically need to be cleaned.  The wax buildup can cause the puck to stick more, as well as prevent dust and dirt from being easily wiped off with a dry cloth. 

Q: Will this work with street hockey sticks?

A: You can use plastic street hockey blades on the SuperDeker surface when practicing your puck skills at home.

Q: Can you put this on carpet, or does it need to be on a wood floor?

A: You can put the SuperDeker on carpet or a wood surface - as long as it is a flat surface. 

WARRANTY AND REPAIR

Q: What is the warranty on the SuperDeker?

A: There is a 60 day warranty on the physical product, and a 270 day warranty on any electrical issues. 

Q:  My peg is broken.  What do I do?

A:  If the threaded part of the broken peg is stuck in the bar, you will need a new bar.  If you can remove the broken part of the peg, you only need to replace the peg.  Click on the Accessories section of the site to order appropriate replacement(s).   Keep in mind the game numbers that start with L and RD both have a different size bar. 

Q: My game is clicking, and not level in the middle.  The seams don’t match.  How do I fix this?

A:  If the game is brand new, make sure that it is laying on a level floor, that the cord under the game is in its groove.  In shipping, a small protective piece of foam is under one side of the game that needs to be removed or it can cause the game to not lay flat. Make sure to firmly press down on each side of the game to make sure it lies down flat.  Confirm that the band holders are on correctly.

In some cases, the seams at the center are a little tight, and the puck may click slightly as it crosses the center. This is usually not an issue and it is normal to hear a slight click.

MAINTENANCE

Q: How do I clean my game?

A: If there is dirt or tape residue on your SuperDeker, it is recommended to use a Mr. Clean Magic Eraser® to clean the surface of the game.  Get the eraser damp and clean the whole surface of the game, then dry off with a soft cloth.  DO NOT use Windex, or any alcohol or ammonia based cleaner.  Reapply three squirts of the Zero Friction Ice Spray to both halves of the ice surface and wipe around with a soft cloth just like waxing a car.  Keep in mind that using too much spray can cause the game to slow down.   TIP:  If the puck slides off the game, please clean it before putting it back on the game, so it does not track dirt on to the playing surface. A dry  dusting/Swifffer cloth and applying the spray once a month should be all needed. 

Q: My puck is not gliding well.  What can I do?

A:  Make sure that the protective layer of plastic is taken off of the game.  If you are using tape on your hockey stick this will cause the game to slow down.  Also, applying too much zero-friction ice spray will also cause the game to slow down as it builds up.  If the issue is too much spray you can clean the game using the Mr.Clean Magic eraser as following. Get the eraser damp and clean the whole surface of the game, then dry off with a soft cloth. Reapply three squirts of the spray to both halves of the ice surface and wipe around with a soft cloth just like waxing a car.

Q: Can it be left in the garage? Is it temperature sensitive?

A: Please make sure to keep the SuperDeker from moisture and extreme temperatures.

Q: Can you tip it up on its side to store it against a wall?

A: We wouldn't expect any issues, just make sure nothing is flexing the board at all. 

Q: Concerned about durability... can the device, internal lights, etc., handle the weight if someone accidentally steps on the playing surface?

A: The SuperDeker polycarbonate surface is very durable.  It is designed to handle repeated stickhandling.  We do not recommend standing or stepping on the SuperDeker, especially over the lights, however, accidental stepping on the board should not cause problems.

SPECIFICATIONS

Q: What is included in the SuperDeker box?

A: When you buy a SuperDeker it comes with:

  • One (1) SuperDeker Ice Surface
  • One (1) ePuck
  • Two (2) Rebounder Bands
  • One (1) Bottle of Zero-Friction Ice Spray
  • One (1) Power Cable
  • One (1) Instruction sheet
  • Two (2) Rebounder bars
  • Four (4) Rebounder bar pegs

You can purchase extra accessories on our website.

Q: What are the specifications of the game?

A:  Playing Dimensions: 67" long, 28.5" wide, 7/8" thick. 
Power: Input 100-240 VAC - 50/60 HZ Output: 5V, 1000mA, FCC approved, UL approved.

Q: What are the dimensions of the box?

A: The box is about 22 pounds and the dimensions are 40" x 30" x 3".

Q: When shipped, does the package have a picture on the outside, or is it a plain brown box?  Trying not to give away the product inside.

A: The SuperDeker ships in a brown cardboard box.  It does not have a picture but does say SuperDeker on the outsize of the box.

ACCESSORIES AND COMPONENTS

Q:  We lost the power cord.  Can we order another power cord? 

A: Replacement power cords can be purchased on our site.

Q: Can you use any kind of puck on it, like a roller or ice puck or the green biscuit, and if so will it damage it?

A: The SuperDeker will only work with the SuperDeker ePuck.

Q: I bought one second hand from a friend and one of the bands is missing. Are replacement bands available?

A: We do have the replacement bands on our accessories page.

Q: Can I also use the SuperDeker in Europe, or does it have a 230 power supply?

A: The SuperDeker uses a UL certified adaptor and has been rigorously safety tested , Power - Input 100-240 VAC - 50/60 HZ Output: 5V, 1000mA, FCC approved, UL approved.

Q: How many and what type of batteries does it require?

A: SuperDeker Advanced Training System does not take batteries.  It is a plug in unit.