Shipping, Return and Warranty Policy

SHIPPING POLICY

WHAT COUNTRIES DO YOU SHIP TO?

Canada and The United States of America. The cost of shipping to each country varies by weight and distance and is calculated via live feeds from our carrier partners. To see what your shipment charges are, please add your items to your cart and go to the checkout, you will be given your shipping total.

HOW DOES YOUR FREE SHIPPING PROMOTION WORK?

The Free Shipping promotion is only eligible on orders whose shipping destination is within the 48 Contiguous United States and the 10 provinces of Canada. States/regions outside of the contiguous United States are excluded from this promotion. The territories of Canada are excluded from this promotion.

The promotion does not apply to any order shipped to a different country, regardless of billing address used for the order. All orders shipped to the qualifying regions outlined above qualify for the Free Standard Shipping Promotion. The terms and conditions of this promotion are outlined below:

  1. If available, free standard shipping promotion applies only to shipping and handling expenses on orders over the specified amount of the promotion. Promotion only applies to the order subtotal, excluding sales tax, placed anywhere within the website or through the Customer Experience Contact Center.
  2. Free standard shipping promotion only applies to Standard Shipping. 
  3. Free standard shipping promotion only applies to delivery addresses within the eligible regions outlined above. Orders must ship to a single address.
  4. Free standard shipping promotion is not valid if items in an order are canceled, bringing the subtotal below the specific amount of the promotion.
  5. Promotion will be applied as a credit toward the shipping and handling fee.
  6. Promotion not valid for cash or cash equivalent or towards previous purchases.
  7. HockeyShot Inc. reserves the right to change or discontinue the free standard shipping promotion at any time without notice.

      WILL I BE CHARGED CUSTOMS & DUTIES?

      We encourage you to check your local import office on what the charges may be before placing your order.

      CAN I SHIP MY ORDER TO MULTIPLE ADDRESSES?

      No, we currently do not offer the option of shipping items within the same order to multiple addresses. All orders must ship to a single address. In the event that you require shipment to multiple destinations you must place a unique order for each shipping destination.

      RETURN POLICY

      HASSLE FREE RETURNS

      We want you to be fully satisfied with every item that you purchase from HockeyShot. If you are not satisfied with your HockeyShot order, you can request a return for eligible items within 30 days of purchase for a full refund of the purchase price. Original shipping and handling fees will not be refunded.

      Returned items must be unused and in the original packaging. If your HockeyShot items are returned in damaged condition, with missing parts, or have signs of abuse, HockeyShot has the right to refuse a refund.

      Once the package is received & approved by our distribution center, a refund for the returned item(s) will be issued to the original payment method within 5-7 business days.

      To initiate a return please contact Customer Service.

      Restocking and shipping fees may apply.

      Gift cards and Clearance Items are Final Sale.

      Any sale refunds will be a Store Credit only.

      SuperDekerPro Limited One-Year Warranty

      HockeyShot warrants the original owner of the SuperDeker product, purchased from an authorized SuperDeker distributor or dealer, that the SuperDeker product is free of defects in material and workmanship, subject to the terms and conditions set forth herein. This limited warranty covers parts and accessories, except as set forth in this limited warranty.  For residential SuperDeker products, warranty claims must be submitted to the original point of purchase within 60 days from the date of purchase for accessories and 12 months for the SuperDeker gameboard. 

      THIS LIMITED WARRANTY DOES NOT COVER damage (including cosmetic) or defects resulting from repairs, service, alterations, or conversions performed by unauthorized service centers or repair persons; damage (including cosmetic) or defects caused by negligence, improper installation, wear & tear, accidents, misuse, abuse, power surges, floods, natural disasters, or force majeure; or improper maintenance of the SuperDeker product or accessories.

      The SuperDeker Product is intended for residential use only and not intended for commercial applications. The Limited Warranty is void if product is used for any commercial use.