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SuperDekerPRO FAQ
Q: Is the app available on Android devices? If not, when will it be available?
A: The SuperDeker App is NOW available on iOS and Android devices.
Q: I have an iPod but when I tried to open the App, it said it wasn’t compatible. Do I need to be running a certain version of iOS for it to work?
A: In order to use the SuperDeker App, your devices must be running iOS 15.0 or later.
Q: I keep getting an error saying the app is disconnected from the board? What could be causing this?
A: Please ensure the SuperDekerPRO is on. The SuperDekerPRO will automatically turn off after 10 minutes of inactivity. Additionally, The SuperDekerPRO and SuperDeker App communicate over Bluetooth. Bluetooth performance is dependent on several factors, but distance and line-of-site are two major factors. Please make sure you are in proximity and have sufficient line-of-site to between the SuperDeker App and your SuperDekerPRO.
GAMEPLAY
Q: What benefits do I get from using the app instead of just playing the game on the board?
A: The SuperDeker Mobile Application adds additional functionality including the following:
· Additional Game 11
· Adds 11 additional games options, for a total of 21 games
· Fully control the SuperDekerPRO with the app with Bluetooth connectivity
· Enhanced game-play sounds that can be connected to a Bluetooth speaker, via your mobile device, to increase game experience.
· Comprehensive Leader Board with ability to filter leaderboard statistics
· Up-to-date news, press release, new product announcements and more, with in-app alerts
· Video section that contains setup, how-to’s, user content and additional content.
· App will have the ability to add additional games, through updates packs from various content providers, giving the SuperDekerPRO the ability to have unlimited games!
Q: Where can I find the games on the app?
A: At the bottom of the app, you should see a middle icon is a stick and a puck.
Click on that to access all 11 games. Below is a quick description of the that screen.
Q: Is there a description or more information on how to play each game?
A: At the bottom of the game section of the SuperDeker App you will see an animated version of what that game selected will look like and an explanation of the game, as shown below.
Q: For the TRAINING game, I see there are more games, but I need a subscription. Where can I find a description of those additional games?
A: You can find description by visiting our website at https://superdeker.com/pages/superdeker-pro-user-guide
Q: Is there a free trial for the subscription so I can try out the other games?
A: You can subscribe for 1 month to take advantage of all the options of the game and unlock all the features of the SuperDeker App. Currently, there is not a free trial.
Q: On the leaderboard, all the high scores are players who are older and more skilled than I am. Is there a way to see how I’m doing against players more like me?
A: Yes. First, please ensure that your profile contains all your information, including your age. On the Leaderboard screen, if you click on the filter icon in the upper right corner, it will take you to a screen that allows you to filter for everything in the app, including age and skill level.
Q: Is there a way to connect with my friend through his board so we can play against each other in real time?
A: Although the SuperDeker App has many great options, there is no option for players to play each other at the same time. However, the app will track your scores and post them to the leaderboard which would allow you to see each other's scores, by using the filters that apply to describe friends you want to compare scores with.
Q: I want to see my games after I play them. Can I record my game through the app and then watch it later?
A: The SuperDeker App does not currently have the option to record games.
Q: The chanting crowd is kind of distracting. Is there a way to turn off the sound?
A: There is a pull up screen located right above where it says “CONNECTED” at the bottom of the screen. When you pull it up, you should see a volume lever which allows you to turn the sound up, down, or off.
Q: When I first started using the app, it was full screen but now it’s just a small box in the middle of my iPad screen. Is there a way to make it larger?
A: Yes, in the bottom right corner you will see a with diagonal arrows pointing outward. Clicking on the icon will make the app full screen. Also, if you want to make the screen smaller, simply click on it again.
Q: I’m kind of a beginner and not sure of the best ways to do the drills/games? Are there videos to help someone like me with the games?
A: There numerous videos in the SuperDeker App’s Video section to assist you with drills and games.
Q: Are there games in the app that are better suited for players who are just starting out?
A: Yes, there are games tailored to players with different skill levels, including those who could be called beginners. For example, Training-Standard keeps the targets lit until the ePuck passes directly over it. As you get better, you can try more challenging games.
Q: For the Hot Shot game, where am I supposed to shoot the puck?
A: Hot Shot is a stickhandling game for more immediate users where you only have 1 second to slide the ePuck directly over the target before it moves.
Q: My friend and I are competing against each other to see who can get the best score. Is there a way to get a notification when he beats my score?
A: The SuperDeker App does not currently have the option to send notifications.
Q: I coach a youth hockey team. Is there a way to get all my players onto one account or to filter down the training scores to only my team?
A: SuperDeker is designed more to help individual players improve their hockey skills. You can filter down the Leaderboard to narrow down the number of scores to be your players’ age, skill, and location.
REGISTRATION/DATA PRIVACY
Q: Do I need to be 18 years old to create an account for the app?
A: Players of any age can sign up to use the app however if you are under age you will need permission from your guardian, who is in control of your Apple ID with Apple Family Sharing.
With Family Sharing, you can create Apple IDs for children under 13. Apple IDs allow them to participate in Family Sharing and use other Apple services such as iCloud, iMessage, FaceTime, and Game Center.
To participate in Family Sharing, all family members must have their own Apple ID. Children under 13* can't create an Apple ID on their own. However, as a parent or legal guardian, the family organizer can provide verified parental consent for a child to have their own Apple ID, then create it on the child’s behalf. If your child already has an Apple ID, you can update their email address, date of birth, security questions, and more.
When you create an Apple ID for a child, it will be added to your family group automatically.
For more information about Apple Family Sharing, please visit https://www.apple.com/family-sharing/
Q: I’m filling out my profile for the app and wondering why it’s asking what type of equipment I’m using?
A: SuperDeker is committed to assist you with your Hockey skill journey. With the data and analytics that the SuperDeker App is providing, you will be able to determine if you are faster, more accurate and improving game scores, based on the equipment you are using.
Q: Does SuperDeker share my data with anyone?
A: Yes, if users only allow “SuperDeker” to track their activity. This is used to share with third-party for app functionality, ads, and marketing. SuperDeker shares information to provide a better personalized gaming experience.
Q: Does SuperDeker track how much time I spend playing the game?
A: Yes, it tracks days played, but not time spent on the SuperDeker App.
Q: What is included in the SuperDekerPRO box?
A: When you buy a SuperDekerPRO it comes with:
- One (1) SuperDekerPRO Ice Surface
- One (1) ePuck
- Two (2) Rebounder Bands
- One (1) Bottle of Zero-Friction Ice Spray
- One (1) Power Charger
- One (1) Instruction sheet
- Two (2) Rebounder bars
- Four (4) Rebounder bar pegs
You can purchase extra accessories on our website.
Q: What are the specifications of the game?
A: Power Input: 100-120 VAC – Output: 5V
· 2 Panel: 5.5 Feet Long, 27.5 Inches Wide, 1.07 Inches Thick.
· 3 Panel: 8 Feet Long, 27.5 Inches Wide, 1.07 Inches Thick
Q: What are the dimensions of the box?
A: The Box is about 25.5 pounds, and the dimensions are 35x281/4x4
Q: When shipped, does the package have a picture on the outside, or is it a plain brown box? Trying not to give away the product inside.
A: The SuperDeker ships in a brown cardboard box. It does not have a picture but does say SuperDeker on the outside of the box.
Q: What is the warranty on the SuperDeker?
A: There is a 60-day warranty on the accessories, and a 12-month warranty on the game board.
Q: Concerned about durability... can the device, internal lights, etc., handle the weight if someone accidentally steps on the playing surface?
A: The SuperDeker polycarbonate surface is very durable. It is designed to handle repeated stick handling. We do not recommend standing or stepping on the SuperDeker, especially over the lights, however, accidental stepping on the board should not cause electrical problems but some cracking could occur.
Q: How many and what type of batteries does it require?
A: The SuperDeker Pro has in internal rechargeable battery.